Whole Foods Jobs – E-Commerce Supervisor

Website Whole Foods

Job Description:

Supervisors are responsible for ensuring Team Members are properly trained and prepared to focus on their jobs. You will assist Team Leadership in implementing and administering processes and daily work flow. This includes reporting and task delegation in areas including productivity, quality, safety, and customer service – as a means for achieving or exceeding Whole Foods Market expectations. The Supervisor supports Team Members and Team Leadership in ensuring daily operations run smoothly.

Job Responsibilities:

  • Report and escalate systemic issues as necessary and in a timely manner
  • Maintain awareness of in-store customer needs and direct Team Members as necessary to satisfy and delight customers; responds promptly to customer requests and questions.
  • Ensuring a safe work environment for all Team Members.
  • Train, audit, and support Team Members to perform WFMOA standard operating procedures
  • Demonstrate and/or perform shopping duties to support their TMs and WFMOA needs
  • Balancing labor, ensuring that you are operating a balanced and efficient shift while meeting all production goals.
  • Direct and assign job duties for Team Members
  • Coordinate process flow to ensure products are dispatched on time to meet on-line customer delivery promise
  • Reviewing the work forecasts and uphold productivity and utilization requirements to meet the overall WFMOA objectives.
  • Proactively identifying and leading process improvement initiatives.
  • Review and honor Standard Operating Procedures according to WFMOA practices Identify, address and resolve safety issues
  • Embracing a start-up mentality and emphasize “have fun.”
  • Ensure Team Members have the proper tools to perform their jobs and communicate repair or replacement when needed to leadership
  • Partner with leadership in all areas to ensure successful and continuous operations
  • Partnering with other departments to ensure a timely process flow in and out of stores and helping meet customer order times.

Job Requirements:

  • Must have a High School diploma or equivalent
  • Prior experience leading others
  • Ownership in your work and team
  • Availability to work overtime during peak seasons and as needed year-round
  • 6+ months retail experience for employees in a retail, distribution, or logistics environment
  • Flexibility to work weekends and or evenings
  • Ability to learn quickly and work under pressure in a fast-paced environment.
  • Authorization to work in the US without sponsorship.
  • Proficiency with email, Microsoft Office, and operations-related applications including scheduling and ordering software
  • Demonstrates exceptional level of knowledge surrounding (new) products, item location,
  • Demonstrated analytical skills and ability to problem solve and prioritize with little guidance
  • High energy, enthusiastic, and displays an affinity for our products, core values, and company

Job Details:

Company: Whole Foods

Vacancy Type:  Full Time

Job Location: Boston, Massachusetts, USA

Application Deadline: N/A

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