Urban Outfitters Employment – Store Manager

Website Urban Outfitters

Job Description:

The main objective of this role is to oversee the operations of the store and be strategic in short and long term planning. Assume total store accountability for sales, service, profitability and loss prevention. To achieve a store community that fosters creativity and inspires the Urban Outfitters customer. Ensure appropriate feedback and guidance is given in order to execute a high rate of succession and employee development. Participate in building community relationships that directly reflect the Urban culture. To uphold the Urban Outfitters “Peers Teaching Peers” philosophy.

Job Responsibilities:

  • Possess excellent communication skills in both written and verbal form
  • Assume total accountability for store Health & Safety by overseeing and upholding Company Health & Safety procedures at all times in order to protect employees and customers against accidents and incidents
  • Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement and time management
  • Responsible for the roll-out of new training and operational initiatives
  • Model the way for the store team and inspires a shared vision
  • Coach management to take the initiative as leaders to oversee all levels of customer service and set daily goals and expectations to create a positive store environment
  • Manage all aspects of people development (Performance Appraisals, Individual Development Plans, Coaching and Counselling and Disciplinary actions) for a productive and successful workforce
  • Develop and implement a functional shipment processing system to ensure that merchandise is placed promptly and the sales floor is fully stocked
  • Achieve Company-average mystery shop results by guiding the team to uphold the Company’s customer service standard
  • Develop Assistant Store Manager and high-level Department Managers to support succession planning for the future growth of the business
  • Possess excellent organisational skills and have the ability to plan, organise and execute projects by priority
  • Uphold Company standards and act as strong leader to the team
  • Lead the team to perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures
  • Strategically recruit, train and develop managers to increase the day to day productive of the business
  • Achieve the store stock loss goals by training loss prevention awareness and overseeing adherence to loss prevention practices
  • Conduct walkthroughs with the Visual Merchandising Manager and Department Managers on a regular basis with constructive feedback and obtainable goals
  • Empower management to conduct and execute productive daily and department meetings by ensuring there is a comprehensive structure in place i.e. agenda

Job Requirements:

  • Upholding excellent VIBE and a service-orientated culture
  • Ability to positively impact statistical results in sales, payroll and stock loss
  • Can demonstrate the ability to identify problems and implement creative solutions (back of house, scheduling, organisation)
  • Proven record of developing talented individuals at Department Manager level
  • An appreciation and understanding of the Urban Outfitters culture and its appeal to the local market
  • Experience in a senior management role working in a fast paced, high volume fashion retail environment

Job Details:

Company: Urban Outfitters

Vacancy Type:  Full Time

Job Location: Bristol, England, UK

Application Deadline: N/A

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