UPS Careers – Solutions Coordinator

Job Description:

UPS Supply Chain Solutions is seeking a Solutions Representative to support the Express Critical product and to impact the organization by taking action to ensure service commitments are met on a consistent basis.

Job Requirements:

• High level of concentration and good communication skills.
• Receiving incoming calls from Express Critical cutomers and vendors, execute orders with vendors, provide quotes, and check shipment status.
• Good understanding of all functions in the department and awareness of company’s operations, methods, and procedures.
• Provides a high level of telephone and written professionalism and courtesy.
• Single point of contact from the customer’s perspective.
• Attention to detail required.
• Data entry and record keeping tasks.
• High level of professional judgment is required to select the most appropriate course of action.
• Must demonstrate proficiency with at least one operating system.
• Must be available to work 2nd and/or 3rd shift hours. Shifts will require both weekend and holiday coverage.
• Analyze customer needs and offer solutions that respond to and are accepted by the customer in a limited product setting (International or Domestic surface / air).
• Specialized knowledge of organization’s service features.
• Regular and frequent use of one or more software package(s) and web-based programs.

Qualification & Experience:

• College degree preferred.

Job Details:

Company: UPS

Vacancy Type: Full Time

Job Location: El Paso, TX, US

Application Deadline: N/A

Apply Here

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