TD Bank Hiring – Contact Center Representative

Website TD Bank

Job Description:

TD Bank, America’s Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol “TD”. To learn more, visit

Job Responsibilities:

  • Ensures Customer/partner problems are handled appropriately the first time, escalating issues when necessary
  • Supports the timely and accurate completion of business processes and procedures
  • Ensures necessary due diligence is taken to support the accuracy of all Customer transactions
  • Completes a broad range of financial transactions (e.g., withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner
  • Identifies and refers high value or potential Customers to the appropriate personnel
  • Takes ownership of Customer concerns and resolve Customer issues at first point of contact
  • Displays positive, professional tone, exhibit empathy when required and provides a Legendary Customer Experience
  • Understands and applies operating policies and procedures
  • Contributes to business objectives for Operational Excellence
  • Provides courteous, efficient, and professional Customer service to ensure inquiries, problems and issues are resolved promptly and effectively under all conditions
  • Engages Customers / partners in service conversation to understand and meet their current and future products and service needs by providing them with information / guidance
  • Offers sound product knowledge as it relates to their respective business area
  • Supports Customer needs and determine solutions to Customer problems, particularly as it relates to digital banking products and services
  • May facilitate cross-sell opportunities and/or refer Customers/partners to internal Bank partners
  • Supports the achievement of business objectives by supporting service goals
  • Arrives on-time and log-in ready to receive/make Customer calls as scheduled throughout the shift
  • Escalates non-standard or high-risk transactions / activities as necessary

Job Requirements:

  • Must be able to adhere to a set schedule which may include weekends and holidays
  • Excellent interpersonal and verbal communication skills required
  • Retail Customer service, banking, or contact center experience
  • Excellent problem-solving and time management skills
  • Ability to use/learn current technology and software applications related to position
  • Ability to work in a fast-paced, challenging work environment
  • Effective written communication skills

Qualification & Experience:

  • High School Diploma or GED
  • Experience handling confidential information
  • 0 Years of related experience

Job Details:

Company: TD Bank

Vacancy Type:  Full Time

Job Location: Auburn, ME, US

Application Deadline: N/A

Apply Here