Nike Careers – Marketplace Operations Specialist

Job Description:

As the MPO Specialist, you will be responsible for executing end-to-end order book management, communicating effectively to relevant stakeholders, and taking initiative to identify risk and opportunities for Nike and our partners. You will succeed by utilizing reporting and insights to drive timely delivery of all Nike products to support Nike profitability. You will communicate with, develop, and maintain positive relationships with internal cross functional partners through report interpretation, tools, phone and email. You will implement desk level orderbook tasks to deliver overall orderbook and business KPIs.

Job Responsibilities:

• Access, execute, and leverage standard and ad hoc reports to support execution
• Provide solutions to moderately complex or infrequently occurring problems by using existing guidelines or procedures
• Proactively track product delivery, order fill rates, validity, delivery, and returns activities
• Maintain upstream & downstream data integrity
• Suggest improvements to existing processes and solutions
• Response to questions regarding order status and tracking information, working with internal partners to resolve moderately complex customer issues, such as pricing, delivery status, routing, rejections, holds
• Support reaching financial objectives set by the business
• Drive day-to-day problem-solving activities, resolving & escalating issues as required

Job Requirements:

• Strong written and verbal communication
• Manage operational escalations with Logistics Team
• Communicate & Influence key stakeholders on existing processes / capabilities
• Ability to work independently
• Provide peer mentorship and training. WHAT YOU BRING TO NIKE
• Customer experience preferred
• Relationship management with external Account Team
• Requires a high school diploma or equivalent and a minimum of 4 years relevant work experience
• Strong time management skills and critical thinking
• Cross functional engagement across Operations, Finance, Merch, Planning, Tech & Marketing
• Retail knowledge preferred

Job Details:

Company: Nike

Vacancy Type:  Full Time

Job Location: Melbourne, Victoria, Australia

Application Deadline: N/A

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