Nestle Careers Near Me – Customer Solutions Analyst

Job Description:

We are looking for a 02C Customer Solutions Analyst for Nestlé based at our Brampton Office, reporting into the Manager, Customer Service. The primary purpose of the 02C Customer Solutions Analyst is to effectively manage the order capture process and monitor through to delivery to drive the Perfect Order Cycle with a specific focus on DTC (Direct to Consumer). Along with eliminating waste and complexity in the O2C Flow by ensuring accuracy, timeliness of execution, and agreed levels of customer service and satisfaction.

Job Responsibilities:

• Timely resolution of billing issues requiring contact with the customer through collaboration with LGO/CoS
• Error free order capture through alignment with the customer of material information
• Timely resolution of Warehousing issues: capacity, picking, loading, etc.
• Timely resolution of Transportation issues through customer contact i.e. Carrier, Appointment Scheduling, Schedule adherence, order consolidation, delivery delays, etc.
• Timely management of delivery creation issues through collaboration with order filtering and/or interfaces
• Timely resolution of all Demand Capture failures within defined SLA
• Accurately maintained EDI Tables by proactively loading new product listings and ensuring current promotion shipping materials are up to date
• Resolution of all blocked orders through Order Filtering process within defined SLA
• Proposal and correct application of mitigating actions for out of stocks on existing and future orders while accurately updating/maintaining out of stock repository as required
• Timely and accurate management of the destruction of goods as required with Physical Logistics and 3P providers
• Demonstrate mitigating actions for refusals (i.e. redelivery)
• Proactively provide insight to CFSC on monthly deduction trends by customer
• Actively collaborate with Sales and CFSC on avoidance of true returns
• Timely capture and registering of returns & refusal requests through Customer Interaction
• Timely resolution of all customer deduction/compliance fines with proper investigation and back up documents stored in document repository
• Demonstrate compliance of the returns & refusals requests according the Market Return & Refusal Policy to ensure all relevant documentation is in place for analysis

Job Requirements:

• Intermediate knowledge of MS Office (PowerPoint, Excel, Word, Outlook)
• Demonstrate knowledge of Supply Chain principles and processes
• Ability to conduct root cause analysis with the intent to achieve error free order fulfillment
• Project Management experience to support or lead projects
• Professional and concise communication with key internal and external stakeholders
• Ability to apply perspective, pragmatism, and maintain composure under pressure
• A university or college degree in a business related discipline (such as supply chain or business administration), or equivalent combination of education and experience

Job Details:

Company: Nestlé

Vacancy Type:  Full Time

Job Location: Brampton, ON, CA

Application Deadline: N/A

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