The primary function of the Customer Service Associate (CSA) Front End is to assist customers with all of their shopping needs. The CSA Front End is required to respond to customer inquiries and support them throughout their shopping experience including promoting customer loyalty plans and/or extended protection/replacement plans where appropriate.
Duties also include processing customer sales and returns by operating a cash register, handling internet and pick-up orders, looking up merchandise information for price matches, and providing assistance to other team members as needed. The CSA Front End is also responsible for addressing customer complaints over the phone and in person. The CSA Front End is expected to maintain a safe and secure work environment by conducting daily safety reviews, noting hazards, keeping store areas clean and organized, and monitoring for potential theft or security risks. Lastly, the CSA Front End is responsible for completing all other duties as assigned. Requires morning, afternoon, and evening availability any day of the week. Required to work a schedule as determined by sales, customer, and business needs, but may be changed by store management based on the needs of the store. Requests to be scheduled off for a specific day require advanced notification and approval by supervisor. Hourly Full Time, Part Time or Seasonal: Generally scheduled 40, 24 to 30, or 0 to 40 hours per week respectively; more hours may be required based on the needs of the store. This position reports to an Assistant Store Manager and takes daily direction from a Department Manager. This position does not have direct reports.
Qualification & Experience:
- 6 months experience using a handheld device (e.g., mobile phone, LRT gun, palm pilot, tablet, iPod) to enter, access, and output information.
- 6 months experience using a computer, including inputting, accessing, modifying, or outputting information.
- 6 months retail experience.6 months experience as a cashier.
- 6 months experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and explaining warranties, product features, and benefits.
Vacancy Type: Full Time
Job Location: St. Albert, CA
Application Deadline: N/A