HEB Careers Near Me – Cust Serv Rep-In Store Shopper

Job Description:

As a Customer Service Rep–In-Store Shopper, you’ll select, sort, and unload items to complete eCommerce online orders.
Once you’re eligible, you’ll become an Owner in the company, so we’re looking for commitment, hard work, and focus on quality and Customer service. ‘Partner-owned’ means our most important resources–People–drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.

Job Responsibilities:

• Provides superior customer service; answers product-related questions, locates products, and helps in-store Customers, as needed
• Maintains standards for safety and sanitation
• Minimizes shrink through careful handling of product
• Returns extra / unwanted products to their proper in-store location
• Organizes carts / maintains cleanliness within the eStore
• Selects merchandise from sales floor to complete customer online orders
• Sorts / unloads selected merchandise into refrigeration, frozen, or dry storage holding areas
• Makes decisions on customers’ behalf if requested item is unavailable
• Maintains / stocks bag areas
• Gathers baskets and picks up trash inside and outside eStore as needed
• Performs eStore Curbie duties, as needed
• Follows Standard Operating Procedures (SOPs); achieves productivity standards
• Complies with federal, state, and company regulations / standards for product freshness, food safety, and sanitation
• Communicates continuously with department Managers and Partners to locate product
• Uses a digital tool to select items necessary to complete online orders, to pack and put away orders in staging area, and to retrieve orders for customers

Job Requirements:

• Completion of all required training upon hire (e.g., Alcohol Seller’s Training)
• Strong communication skills
• May use manual pallet jack multiple times per day
• Minimum age 16
• Occasionally reach at overhead, reach at floor, bend, stoop, squat, crouch, kneel, crawl, climb stairs, climb ladders, pivot, twist, pinch, perform fine motor movements
• 3+ months of experience as a Curbie or related experience
• Ability to prioritize and handle cross-functional tasks
• Strong customer service skills
• Constantly* reach at waist, grasp
• Demonstrate the ability to lift 55 lbs, and manage in excess of 55 lbs**
• Work with Customers and stay attentive to their needs
• High school diploma, or equivalent preferred
• Work in varying conditions; work while exposed to hot, wet, and/or cold conditions
• Frequently stand, walk, reach at shoulders, reach at knees, push / pull with arms
• Work a flexible schedule, based on business needs
• Ability to work a flexible schedule
• Perform in a fast-paced work environment which requires detailed work and precision
• Experience in personal shopping a plus
• Ability to make effective decisions on behalf of the customer with limited information

Job Details:

Company: H-E-B

Vacancy Type:  Full Time

Job Location: Houston, TX, USA

Application Deadline: N/A

Apply Here

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