Forever 21 Job Applications Online – Product Manager, E-Commerce

Job Description:

Forever 21 is looking for a Product Manager, Transaction and Fulfillment to help our customers seamlessly checkout on our site and mobile app and ensure that their orders are executed and fulfilled accurately and in time. This person will be part of a dynamic team of Product Managers, who are responsible for delivering a “wow” digital experience on our website and the mobile app. Our Product Managers are focused in creating a vision for an optimal digital customer experience, breaking down that vision into prioritized features and capabilities, defining success factors, and finally rallying the team to turn that vision into reality.

Job Responsibilities:

• Establishing the correct metrics for the product area to enable a data-driven product development process, both for identifying product improvement opportunities and measuring against success criteria.
• Improving processes across the entire product and delivery teams by using retrospectives to inspect and adapt.
• Working collaboratively and using best practices with the delivery team to support backlog refinement, sprint planning, and long-term release planning. Monitors and improves product health.
• Articulating requirements for each user story with detailed acceptance criteria
• Performing competitive analysis, market assessments and heuristic evaluations.
• Actively participate in all team Agile ceremonies. This job role may also provide facilitation of activities for Agile teams within Meijer ITS.
• Supporting business strategy by forming a backlog of features and user stories for use by the delivery team

Job Requirements:

• Customer Focus: You consistently take a customer-focused approach that ensures that customer needs are anticipated and met throughout each point of contact.
• Project Management: Managing multiple projects from the conceptual stage through completion is one of your strongest skills.
• Communication: You can develop precise and detailed plans and instructions and communicate them clearly to others. You are meticulous in your product planning and testing.
• Problem Solving: You are highly skilled in isolating difficult problems and finding creative ways of resolving them. You think outside the box and investigate many ideas to find a solution that is practical and effective. You are not deterred when asked to solve hard problems.
• Personal Effectiveness: You take personal responsibility for the quality and timeliness of work and achieve results with little oversight. You diligently attend to details and pursue quality in accomplishing tasks. You have strong organizational skills that help you set priorities, handle multiple tasks and manage your time and pipeline for the best possible results.
• Analytical Thinking: You have strong analytical skills and are results-oriented, yet you maintain the ability to think strategically and to synthesize data into concise, well-presented recommendations.

Qualification & Experience:

• Experience implementing omnichannel experiences is a big plus.
• 5+ years of product management with a focus in E-commerce websites and digital products.
• 2+ years of direct experience working in an Agile (SCRUM) product development environment with a detailed understanding of the role of the Product Manager in the SCRUM methodology. (SAFe experience preferred)
• Experience with Google Analytics, Quantum Metric and similar reporting and analysis tools.
• Familiarity with Salesforce Commerce Cloud and Order Management System (OMS) desirable.

Job Details:

Company: Forever 21

Vacancy Type:  Full Time

Job Location: Los Angeles, CA, USA

Application Deadline: N/A

Apply Here

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