English Heritage Jobs in Manchester – Head of On-Site Visitor Experience

Website English Heritage

Job Description:

English Heritage cares for over 400 historic monuments, buildings and sites. Through these, we bring the story of England to life for over 10 million visitors each year.

No matter what you do or where you do it, by joining us you’ll be playing a vital role in looking after some of the greatest places in England so that they can be enjoyed today and for generations to come.

Job Responsibilities:

You will help develop, resource and implement an on-site visitor experience strategy that will enable our people to deliver exceptional standards for all our visitors, and which supports English Heritage’s key strategic aims. Working across departments, you will champion exemplary visitor experience at our properties, driving the consistent and continual improvement of our offer and service.

You will be an advocate for our brand and values, ensuring these are embedded into the on-site experience and delivering exceptional experiences that leave our visitors feeling enthusiastic, and as a result for English Heritage as a Charity, enhancing brand warmth.

Job Requirement:

We are looking for someone with exceptional communication and interpersonal skills, who can influence colleagues from all departments and levels of the organisation to put the visitor at the heart of all that we do. You will be creative and innovative – driving the visitor experience strategy for English Heritage properties and utilising your analytical skills and visitor insight to inform new developments and position English Heritage as sector leaders.

We strive to be an inclusive employer and are always looking for people who reflect the diversity of the country today, to help us make it more relevant to the diversity of the people, communities and places we serve. We continually look for new ways to promote the past in a way that is inclusive to all and that celebrates the cultural diversity of England’s heritage.

Job Details:

Company: English Heritage

Vacancy Type:  Full Time

Job Location: Manchester, GB

Application Deadline: N/A

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