Citi Placement – Business Analyst

Website Citi

Job Description:

Citi Belfast are recruiting for a Legal Support Analyst. This position is part of the team that supports Legal systems and is responsible for the maintenance, configuration, and support of those applications. The role includes training and supporting end users, troubleshooting issues, maintaining system data, performing system configurations, and working with IT and Business stakeholders on process and system improvements.

Job Responsibilities:

  • Conduct timely, accurate and effective analysis and investigation of system issues to determine root cause.
  • Identify, isolate, track and bring to resolution technical issues
  • Daily system maintenance and administration
  • Configuration of business rules in legal systems
  • Review technical documents such as BRD’s, MDD’s, TDD’s and release notes to prepare UAT test scripts and perform system set-ups.
  • Monitor batch processes and timely handling of failures.
  • Perform UAT on system enhancements and projects.
  • Participate in testing and production checkout activities, creating and archiving all pertinent documentation.
  • Support COB testing on all legal systems.
  • Able to work extended hours when necessary as well as for purpose of on-call availability
  • Perform end user training on legal systems.
  • Design and create end user system training guides

Job Requirements:

  • Excellent communication skills (oral and written)
  • Proven business analysis and requirements management abilities.
  • Ability to learn new technologies quickly
  • Critical thinking with the ability to problem solve
  • Flexible, adaptable, responsive, positive
  • Must be a self-starter, learn quickly, and work productively with minimal direction under tight deadlines.
  • Strong organizational and coordination skills
  • Strong Excel, Visio, MS Word, MS Access, and PowerPoint skills.
  • Service Excellence mindset

Qualification & Experience:

  • Experience as either Business/System Analyst or Production Support Analyst
  • Hands on experience with rules engines, workflow tools and business process management systems

Job Details:

Company: Citi

Vacancy Type:  Full Time

Job Location: Portsmouth, England, UK

Application Deadline: N/A

Apply Here