Cartier Internship – Sales Associate

Job Description:

At Cartier North America, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Job Responsibilities:

• Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects
• Negotiate and handle objections with ease
• Assist and support after sales clients in accordance with Maison values. Act as a referent and provide recommendations that will provide an exceptional client experience
• Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available
• Adapt approach according to the client needs and motivations
• This includes after sales clients if a Cartier after-sales dedicated area/staff is not available
• Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client
• Remain current on industry news and competitor
• Appropriately resolve client issues/concerns and escalate as needed to Management
• Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking
• Consistently achieve and/or exceed the monthly sales target, as directed by management.

Job Requirements:

• Must be available to work retail hours including weekends and to travel for trainings, client events, conferences
• General knowledge of timepiece movements
• Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand.
• Ability to work in a fast-paced retail store environment
• Computer and internet Savvy
• Additional language skills are a plus
• 2 to 5 years of previous experience in luxury retail, service or hospitality environment
• Being a genuine Maison Ambassador
• College degree preferred
• Excellent interpersonal and communication skills are required
• Strong understanding of Customer Service needs and Customer (internal and external) priorities
• MS Office experience required, SAP knowledge preferred
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
• Self-Starter with Team-Player approach

Job Details:

Company: Cartier

Vacancy Type:  Full Time

Job Location: Beverly Hills, CA, USA

Application Deadline: N/A

Apply Here

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