Cartier Internship – Sales Associate

Job Description:

As an Ambassador of the Maison, he/she achieves and exceeds sales targets as directed by management and proactively develops his/her client portfolio. He/she ensures a unique client experience throughout all touch points. He/she is also an active participant in the daily operations of the boutique.

Job Responsibilities:

• Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit
• Negotiate and handle objections with ease
• Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client
• Assist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.)
• Remain current on industry news and competitor
• This includes after sales clients if a Cartier after-sales dedicated area/staff is not available
• Assist in the merchandising and daily maintenance of displays and back-stock
• Assist and support after sales clients in accordance with Maison values. Act as a referent and provide recommendations that will provide an exceptional client experience
• Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects
• Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues
• Appropriately resolve client issues/concerns and escalate as needed to Management
• Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking
• Consistently achieve and/or exceed the monthly sales target, as directed by management.
• Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available
• Adapt approach according to the client needs and motivations
• Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique

Job Requirements:

• Computer and internet Savvy
• General knowledge of timepiece movements
• Additional language skills are a plus
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
• Ability to work in a fast-paced retail store environment
• Self-Starter with Team-Player approach
• Excellent interpersonal and communication skills are required
• MS Office experience required, SAP knowledge preferred
• Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand.
• Being a genuine Maison Ambassador
• Strong understanding of Customer Service needs and Customer (internal and external) priorities
• Must be available to work retail hours including weekends and to travel for trainings, client events, conferences
• 2 to 5 years of previous experience in luxury retail, service or hospitality environment

Job Details:

Company: Cartier

Vacancy Type:  Full Time

Job Location: Costa Mesa, CA, USA

Application Deadline: N/A

Apply Here

careerstrivia.net