Cartier Internship – Sales Associate

Website Cartier

Job Description:

As an Ambassador of the Maison, he/she achieves and exceeds sales targets as directed by management and proactively develops his/her client portfolio. He/she ensures a unique client experience throughout all touch points. He/she is also an active participant in the daily operations of the boutique.

Job Responsibilities:

  • Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit
  • Negotiate and handle objections with ease
  • Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client
  • Assist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.)
  • Remain current on industry news and competitor
  • This includes after sales clients if a Cartier after-sales dedicated area/staff is not available
  • Assist in the merchandising and daily maintenance of displays and back-stock
  • Assist and support after sales clients in accordance with Maison values. Act as a referent and provide recommendations that will provide an exceptional client experience
  • Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects
  • Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues
  • Appropriately resolve client issues/concerns and escalate as needed to Management
  • Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking
  • Consistently achieve and/or exceed the monthly sales target, as directed by management.
  • Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available
  • Adapt approach according to the client needs and motivations
  • Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique

Job Requirements:

  • Computer and internet Savvy
  • General knowledge of timepiece movements
  • Additional language skills are a plus
  • Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
  • Ability to work in a fast-paced retail store environment
  • Self-Starter with Team-Player approach
  • Excellent interpersonal and communication skills are required
  • MS Office experience required, SAP knowledge preferred
  • Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand.
  • Being a genuine Maison Ambassador
  • Strong understanding of Customer Service needs and Customer (internal and external) priorities
  • Must be available to work retail hours including weekends and to travel for trainings, client events, conferences
  • 2 to 5 years of previous experience in luxury retail, service or hospitality environment

Job Details:

Company: Cartier

Vacancy Type:  Full Time

Job Location: Costa Mesa, CA, USA

Application Deadline: N/A

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