Cartier Internship – Sales Associate

Job Description:

At Cartier North America, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Job Responsibilities:

• Consistently achieve and/or exceed the monthly sales target, as directed by management.
• This includes after sales clients if a Cartier after-sales dedicated area/staff is not available
• Negotiate and handle objections with ease
• Assist and support after sales clients in accordance with Maison values. Act as a referent and provide recommendations that will provide an exceptional client experience
• Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client
• Adapt approach according to the client needs and motivations
• Remain current on industry news and competitor

Job Requirements:

• Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique
• Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues
• Appropriately resolve client issues/concerns and escalate as needed to Management
• Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit
• Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available
• Assist in the merchandising and daily maintenance of displays and back-stock
• Assist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.)
• Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects
• Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking
• Excellent interpersonal and communication skills are required
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
• Being a genuine Maison Ambassador
• Must be available to work retail hours including weekends and to travel for trainings, client events, conferences
• Self-Starter with Team-Player approach
• Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand.
• Strong understanding of Customer Service needs and Customer (internal and external) priorities
• Additional language skills are a plus

Qualification & Experience:

• College degree preferred
• Ability to work in a fast-paced retail store environment
• Computer and internet Savvy
• MS Office experience required, SAP knowledge preferred

Job Details:

Company: Cartier

Vacancy Type:  Full Time

Job Location: Miami, Florida, United States

Application Deadline: N/A

Apply Here

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