Wednesday , March 15 2023

Cartier Employment – Sales Experience Manager

Website Cartier

Job Responsibilities:

  • Perform administrative and HR tasks including but not limited to commission accuracy check, scheduling, payroll and overtime management
  • Master a strong knowledge of the boutique business and assess local market opportunities to implement a proactive and effective sales strategy
  • Actively recruit and maintain talent pipeline
  • Educate and inspire boutique team with Maison knowledge, local/global competitive landscape, and industry news
  • Drive sales and care service team to consistently achieve or exceed sales targets and KPI’s
  • Partner with Boutique leadership, and team, on CRM efforts such as client outreach, data capture, repurchase rate, including working with the sales team to ensure store objectives are met
  • Support and partner with sales and care service teams, on escalated client matters to ensure optimal solutions are provided
  • Lead and promote networking activities for the boutique team
  • Point of contact for visiting stylists and press photo-shoots in partnership with PR team
  • Communicate strategic brand initiatives by regularly conducting team meetings. Ensuring that staff is aware of Maison strategies and knowledge, boutique targets, client experience best practices, local/global competitive landscape, and industry news
  • Lead the development of excellent client relationships by creating and celebrating memorable moments for our clients and boutique visitors
  • Develop Prestige Partnership strategies to increase prestige sales within the boutique and to further develop the VIP client strategy
  • Implement effective client strategies to ensure the development of genuine client relationships resulting in increased business opportunities

Job Requirements:

  • Strong understanding of client service needs and priorities (internal and external)
  • Required experience in managing direct reports
  • Bachelor’s degree in a business related field is a plus
  • Ability to work in a fast-paced, evolving environment
  • 8-10 years of management, especially in luxury retail or hospitality
  • Collaborative approach with ability to foster a united work environment with a “can do” attitude
  • Enthusiastic approach with clients and colleagues
  • Intellectual curiosity and passion for learning
  • Strong attention to details with the ability to handle multiple tasks simultaneously and with precision
  • Creativity in developing new ways to motivate and develop a team
  • Excellent analytical, organizational, and interpersonal communication skills required
  • Previous experience with SAP is preferred
  • Entrepreneurial spirit to develop their own business and build long lasting client relationships
  • Strong leadership skills
  • Must be available to work retail hours (including weekends), travel for trainings, client events, etc. as needed
  • Additional language skills are a plus

Job Details:

Company: Cartier

Vacancy Type:  Full Time

Job Location: Dallas, TX, USA

Application Deadline: N/A

Apply Here