Cartier Employment – Sales Experience Manager

Job Responsibilities:

• Perform administrative and HR tasks including but not limited to commission accuracy check, scheduling, payroll and overtime management
• Master a strong knowledge of the boutique business and assess local market opportunities to implement a proactive and effective sales strategy
• Actively recruit and maintain talent pipeline
• Educate and inspire boutique team with Maison knowledge, local/global competitive landscape, and industry news
• Drive sales and care service team to consistently achieve or exceed sales targets and KPI’s
• Partner with Boutique leadership, and team, on CRM efforts such as client outreach, data capture, repurchase rate, including working with the sales team to ensure store objectives are met
• Support and partner with sales and care service teams, on escalated client matters to ensure optimal solutions are provided
• Lead and promote networking activities for the boutique team
• Point of contact for visiting stylists and press photo-shoots in partnership with PR team
• Communicate strategic brand initiatives by regularly conducting team meetings. Ensuring that staff is aware of Maison strategies and knowledge, boutique targets, client experience best practices, local/global competitive landscape, and industry news
• Lead the development of excellent client relationships by creating and celebrating memorable moments for our clients and boutique visitors
• Develop Prestige Partnership strategies to increase prestige sales within the boutique and to further develop the VIP client strategy
• Implement effective client strategies to ensure the development of genuine client relationships resulting in increased business opportunities

Job Requirements:

• Strong understanding of client service needs and priorities (internal and external)
• Required experience in managing direct reports
• Bachelor’s degree in a business related field is a plus
• Ability to work in a fast-paced, evolving environment
• 8-10 years of management, especially in luxury retail or hospitality
• Collaborative approach with ability to foster a united work environment with a “can do” attitude
• Enthusiastic approach with clients and colleagues
• Intellectual curiosity and passion for learning
• Strong attention to details with the ability to handle multiple tasks simultaneously and with precision
• Creativity in developing new ways to motivate and develop a team
• Excellent analytical, organizational, and interpersonal communication skills required
• Previous experience with SAP is preferred
• Entrepreneurial spirit to develop their own business and build long lasting client relationships
• Strong leadership skills
• Must be available to work retail hours (including weekends), travel for trainings, client events, etc. as needed
• Additional language skills are a plus

Job Details:

Company: Cartier

Vacancy Type:  Full Time

Job Location: Dallas, TX, USA

Application Deadline: N/A

Apply Here

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