Cartier Careers Near Me – Sales Experience Manager

Website Cartier

Job Description:

At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Job Responsibilities:

  • Support and partner with sales and care service teams, on escalated client matters to ensure optimal solutions are provided
  • Develop Prestige Partnership strategies to increase prestige sales within the boutique and to further develop the VIP client strategy
  • Master a strong knowledge of the boutique business and assess local market opportunities to implement a proactive and effective sales strategy
  • Lead and promote networking activities for the boutique team
  • Lead the development of excellent client relationships by creating and celebrating memorable moments for our clients and boutique visitors
  • Drive sales and care service team to consistently achieve or exceed sales targets and KPI’s
  • Implement effective client strategies to ensure the development of genuine client relationships resulting in increased business opportunities
  • Partner with Boutique leadership, and team, on CRM efforts such as client outreach, data capture, repurchase rate, including working with the sales team to ensure store objectives are met
  • Point of contact for visiting stylists and press photo-shoots in partnership with PR team
  • Motivate and support the Boutique staff
  • Communicate strategic brand initiatives by regularly conducting team meetings. Ensuring that staff is aware of Maison strategies and knowledge, boutique targets, client experience best practices, local/global competitive landscape, and industry news
  • Actively recruit and maintain talent pipeline
  • Assess potential and propose development opportunities in partnership with boutique management, HR and Career Committees
  • Perform administrative and HR tasks including but not limited to commission accuracy check, scheduling, payroll and overtime management
  • Identify training and coaching opportunities for the sales team. Partner with boutique management and corporate partners (Retail Coaches and L&D) in order to elaborate and implement the coaching and training plan
  • Educate and inspire boutique team with Maison knowledge, local/global competitive landscape, and industry news
  • Lead the performance management process through regularly scheduled individual meetings including biannual performance review

Job Requirements:

  • Excellent analytical, organizational, and interpersonal communication skills required
  • Creativity in developing new ways to motivate and develop a team
  • Previous experience with SAP is preferred
  • Enthusiastic approach with clients and colleagues
  • Must be available to work retail hours (including weekends), travel for trainings, client events, etc. as needed
  • Strong leadership skills
  • Additional language skills are a plus
  • Intellectual curiosity and passion for learning
  • Strong understanding of client service needs and priorities (internal and external)
  • Ability to work in a fast-paced, evolving environment
  • Entrepreneurial spirit to develop their own business and build long lasting client relationships
  • Collaborative approach with ability to foster a united work environment with a “can do” attitude
  • Strong attention to details with the ability to handle multiple tasks simultaneously and with precision

Qualification & Experience:

  • Bachelor’s degree in a business-related field is a plus
  • Required experience in managing direct reports
  • 8-10 years of management, especially in luxury retail or hospitality

Job Details:

Company: Cartier

Vacancy Type:  Full Time

Job Location: Costa Mesa, CA, USA

Application Deadline: N/A

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