Cartier Careers – Boutique Assistant

Job Description:

The Boutique Assistant inspires each guest’s personal Cartier journey through exceptional experiences, while achieving or exceeding client expectations.The Boutique Assistant is responsible for enhancing all aspects of boutique living resulting in optimal hospitality, seamless client experiences and a positive boutique environment.

Job Responsibilities:

• Assist the commercial and management teams with CRM related activities including, but not limited to, data entry, various report management, execution of client treatments, etc.
• Deliver an exceptional welcome to the client upon the start of their Cartier journey and ensure outstanding hospitality throughout their visit
• Utilize Maison storytelling and heritage to enhance the client experience
• Consistently reach and exceed all KPIs
• Manage the flow of the boutique traffic to ensure that all clients are tended to in a timely manner
• Assist the commercial team with various activities to facilitate seamless client experiences including preparation, client entertainment, product presentation, and sales finalization (e.g. running product, gathering sales accessories, gift wrapping, beverage service, client data capture, farewell)
• Assist the commercial team with complimentary services including strap changes, bracelet sizing, steam cleaning, cord changes, etc.
• Remain current on all industry news and the local/global competition to effectively coordinate boutique business
• Develop understanding and knowledge of the Maison and products to convey Cartier heritage and value
• Understand and comply with security and operational procedures (e.g. product handling, inventory control, transaction processing including payments, etc.)
• Share and collaborate best practices with boutique team member
• Responsible for the general upkeep and appearance of the sales floor
• Assist with special projects as needed
• Assist with inventory control processes (e.g. daily/weekly/monthly counts and stock movements) to ensure a successful annual inventory
• Assist in the merchandising and overall display maintenance of the boutique (e.g. maintain proper visual standards; product maintenance and understock organization, cleanliness)
• Partner with Operations Coordinator to manage boutique supply inventory including replenishment needs, order process, and optimal storage organization
• Partner with Operations Coordinator to ensure proper movement of product in/out of boutique including, but not limited to, shipments, transfers, consignments, and movement throughout the boutique while maintaining quality control and preventing stock losses

Job Requirements:

• Must be available to work retail hours (including weekends), and travel for trainings as needed
• Must be able to stand all day and exhibit psychical strength
• Ability to work in a fast-paced, evolving environment
• Excellent analytical, organizational, and interpersonal communication skills are required
• Strong understanding of client service needs and priorities (internal and external)
• Strong attention to details with the ability to handle multiple tasks simultaneously and with precisio
• Collaborative approach with ability to foster a united work environment with a “can do” attitude
• Intellectual curiosity and passion for learning

Qualification & Experience:

• Excellent computer skills and use of technology
• Additional language skills are a plus.
• Previous SAP experience preferred
• Associate’s or Bachelor’s degree preferred
• Previous experience in luxury retail, service or hospitality industry is a plus

Job Details:

Company: Cartier

Vacancy Type:  Full Time

Job Location: Miami, Florida, United States

Application Deadline: N/A

Apply Here

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