Capitalone Jobs – Customer Service Coordinator

Job Description:

A role at a Capital One contact center offers a unique employment opportunity. You’ll work for a Fortune 100 company that still operates and innovates with the vigor of a start-up. You’ll develop transferable work skills in a job that helps customers when they need it the most. You’ll enjoy a generous benefits package at a company where you’re valued by leadership and your peers. If this sounds appealing, then apply to join our Capital One family!

Job Responsibilities:

• Embrace constant change in a fast-paced, tech-enabled environment
• Be receptive to feedback
• Demonstrate a strong customer focus rooted in empathy
• Display dependability with a solid attendance record
• Effective time management and organizational skills
• Demonstrate exceptional listening, questioning and call control techniques
• Exercise good judgment and independent decision-making skills
• Ability to multitask
• Be proactive
• Be a team player
• Communicate effectively with peers, management and customers

Job Requirements:

• Sustained ability to maintain latency less than 250 ms in voice calls is required
• Capital One reserves the right to request proof of internet provider, speed and service package from the associate
• Cable or fiber connections are preferred
• Hard wired connectivity is preferred, any use of wireless connectivity must be Private (non-public) and password protected through WPA2-PSK (AES) encryption. If you have any questions about your encryption, please consult with your internet provider
• A reliable private internet connection that is not supplied by use cellular data (hot spot)
• Internet service download speeds must be at least 5 mbps, with 10+ mbps preferred – check your download speed using a speed test. A sample one can be found here. To test your home internet from your personal computer at home, type www.speedtest.net into the web browser of your personal computer.
• A private network is password protected where you have ownership or line of site to every device on the network
• A secure home office environment that is free from background noise and distractions
• Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice.

Qualification & Experience:

• At least 2 years of customer service experience
• At least 2 years of customer service experience in financial services or at least 2 years experience in credit card services
• Bachelor’s Degree or military experience
• At least a High School Diploma, GED, or equivalent certification

Job Details:

Company: Capital One

Vacancy Type:  Full Time

Job Location: Las Vegas, NV, US

Application Deadline: N/A

Apply Here

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