Capitalone Jobs – Customer Service Coordinator

Website Capital One

Job Description:

A role at a Capital One contact center offers a unique employment opportunity. You’ll work for a Fortune 100 company that still operates and innovates with the vigor of a start-up. You’ll develop transferable work skills in a job that helps customers when they need it the most. You’ll enjoy a generous benefits package at a company where you’re valued by leadership and your peers. If this sounds appealing, then apply to join our Capital One family!

Job Responsibilities:

  • Embrace constant change in a fast-paced, tech-enabled environment
  • Be receptive to feedback
  • Demonstrate a strong customer focus rooted in empathy
  • Display dependability with a solid attendance record
  • Effective time management and organizational skills
  • Demonstrate exceptional listening, questioning and call control techniques
  • Exercise good judgment and independent decision-making skills
  • Ability to multitask
  • Be proactive
  • Be a team player
  • Communicate effectively with peers, management and customers

Job Requirements:

  • Sustained ability to maintain latency less than 250 ms in voice calls is required
  • Capital One reserves the right to request proof of internet provider, speed and service package from the associate
  • Cable or fiber connections are preferred
  • Hard wired connectivity is preferred, any use of wireless connectivity must be Private (non-public) and password protected through WPA2-PSK (AES) encryption. If you have any questions about your encryption, please consult with your internet provider
  • A reliable private internet connection that is not supplied by use cellular data (hot spot)
  • Internet service download speeds must be at least 5 mbps, with 10+ mbps preferred – check your download speed using a speed test. A sample one can be found here. To test your home internet from your personal computer at home, type into the web browser of your personal computer.
  • A private network is password protected where you have ownership or line of site to every device on the network
  • A secure home office environment that is free from background noise and distractions
  • Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice.

Qualification & Experience:

  • At least 2 years of customer service experience
  • At least 2 years of customer service experience in financial services or at least 2 years experience in credit card services
  • Bachelor’s Degree or military experience
  • At least a High School Diploma, GED, or equivalent certification

Job Details:

Company: Capital One

Vacancy Type:  Full Time

Job Location: Las Vegas, NV, US

Application Deadline: N/A

Apply Here